How To Handle Conversations About Mental Health and Wellbeing

Gain the skills needed to effectively support students around their mental health and wellbeing.

Type of Course: Personal Development                                            ⇲  Download Brochure
Course Reference: HFFC-023 HOC-022

Student mental health and wellbeing has become a key concern that is being underpinned in many university strategies, enabling the organisation to create appropriate support and service structures. The technical workforce within universities and colleges have significant contact time with students, who often provide a great deal of pastoral care to the student body. At HEaTED regional networking meetings and other technical initiatives across the UK, technicians have highlighted the lack of guidance and understanding of mental health and wellbeing support.

*Click on the headings below to find more information about the course.

This one day, interactive CPD session aims to increase confidence around having helpful,
supportive conversations about mental health and wellbeing; and will be an opportunity for
participants to learn and practice the skills needed to handle these conversations effectively.
The course will provide participants with the chance to discuss the sorts of ‘pastoral’ care
conversations that they find most challenging and will focus on the key skills needed to
provide the type of support that is appropriate within their role as a technician.

Objectives of the session include the following:-
• clarify the roles and responsibilities of technicians in relation to the mental wellbeing
of students;
• develop practical skills and helpful approaches to handling conversations around
mental health and wellbeing;
• explore the ways that technicians can better support these type of conversations
without overstepping the remit of their role;
• enable participants to identify what they can do to find out about the types of
support available within their own institutions.

This session has been designed to accommodate various learning styles and to allow
participants to learn from group discussion and individual reflection on their current practice.
The participants will be encouraged to implement learnt skills within their work.

By the end of this course, participants will be able to:

● Draw on a range of essential interpersonal skills to support conversation with a student who discloses mental health and wellbeing concerns.
● Describe a simple framework that serves as a reminder of the key steps to an
effective conversation.
● Recognise the importance of boundaries and what participants can do to proactively
look after their own wellbeing.
● Describe what they will do to find out more about the support that’s available for
students within their own institution.

● Online Instructor-led
● Face-to-face

HEaTED Members:

Online: £185.00

Onsite: £285.00




Find out more about course credits by clicking here.


Online: £285.00

Onsite: £470.00

This activity is subject to minimum group numbers but can be delivered on-site at your
institution at a time and date to suit your team. Please contact us at for more information.

For HEaTED members, we offer 1 free place for every 10 bookings, and 2 for groups of 15 or above.