Technical Service Structures and Restructuring

Increase your awareness, insight and know-how of technical services structures and restructuring in Higher Education

Type of Course: Management                                          ⇲  Download Brochure
Course Reference:HFFC-030 & HOC-028

In the last decade we have witnessed centralisation and decentralisation (in common terms, the ‘make-up’ and ‘break-up’) of the organisational structure in Higher Education (HE) across the UK, mostly in the name of seeking operational efficiencies, cost savings, meeting the needs of the customer (i.e. students) and achieving growth in a highly competitive environment. Restructuring can occur in the face of unprecedented financial pressures and challenges; often in times of crises, with change in the upper echelon of management that result in reviews and a revised medium and long term strategic plan. Whilst these are regarded as ‘hard’ restructuring at universities, there are also ‘soft’ and ‘organic’ transformations taking place at the business and functional levels that are smaller in scale, cost, change and complexity. Both ‘hard’ and ‘soft’ restructuring have been applied to academic, administrative and professional service functions, including in the technical services structure. 

Most technical services restructuring aim to create a more agile and responsive structure, address historic issues of duplication and silo working, coupled with enabling staff with the opportunity to gain new skills, operate in matrix structures and career opportunities. And like all change projects, it comes with a range of pitfalls that need careful understanding, insight and navigation, to achieve the best possible outcomes. However, this can be a huge challenge and a source of stress for leaders and managers in the current climate, especially as we emerge from the Covid-19 pandemic.

Available Dates

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This intensive course is tailor made to meet the needs of technical and professional service managers and leaders, including HR, to help them increase their awareness of the best practice and pitfalls in technical services restructuring. It accommodates various learning styles, to allow participants to learn from theory and practice, group discussions and individual reflection on their current practice. It will utilise pre-event activities and formative assessments to increase learner knowledge, competency and confidence; enabling them to implement learnt skills and insight in their work.

Aim: To equip participants with increased awareness, insight and behavioural skills, to better engage, manage and lead technical services restructuring.

Objectives are to explore:-

  • Organisational challenges and transformational forces that trigger restructuring in technical services 
  • Organisational restructuring: what, why, who, when, where, how and how much! 
  • The ‘pros and cons’ of simple and complex technical structures in teaching and research centric universities 
  • The process in ‘soft’ and ‘hard’ restructuring of technical services at universities: differences and similarities between academic, administrative and technical restructuring 
  • Understanding people’s fears and concerns in restructuring – how can it be mitigated?  
  • Stakeholder analysis (interest vs power), engagement and expectation of sponsor(s) during transformational change management (incl. effective communication plans)  
  • Power struggles, organisational politics and the restructuring loop in some universities 
  • Technical Services Review – aims, developing proposals and options, process, outcomes and the roadmap in restructuring 
  • Planning, timeline and execution of restructuring programmes and projects 
  • Participant problems and solutions associated with technical service structures and restructuring  

By the end of this course, participants are expected to be able to:

  • Identify the triggers of technical services restructuring  
  • Lead and manage transformational change with confidence from increased awareness of the best practice and pitfalls in technical restructuring  
  • Analyse stakeholder needs to better engage and manage expectations
  • Apply change management principles to restructuring process

● Online Instructor-led

● Face to face

HEaTED Members:

Online: £330.00

Onsite: £600.00

Find out more about course credits by clicking here.


Online: £430.00

Onsite: £700.00

This activity is subject to minimum group numbers but can be delivered on-site at your institution at a time and date to suit your team. Please contact us at for more information.

For HEaTED members, we offer 1 free place for every 10 bookings, and 2 for groups of 15 or above.